Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free freight shipping, with lift gate and delivery appointment to most locations for all new refrigeration units. Parts, such as extra shelves and clips, are typically shipped via FedEx or UPS and will include a shipping charge.

How long will it take to get my order?

Estimated time vary below:ExpressWest Coast 2-4 business days, Middle states, 3-5 business days, East coast 5-7 business days.

LogisticsWest Coast 7-15 business days, Middle states,7-15 business days, East coast 7-15 business days.

What is your refund policy?

Our refund policy can be found here

Do your products come with warranties?

Our Warranty policy can be found here

Are your products 110v for use in the United States?

All of our electrical components are set up for use in the United States with li0v plugs. Most have a standard plug and need no specia
electrical accommodations.

Do you sell used equipment?

We do not sell used equipment. We sell new items only. We have some like-new units with scratch and dent ware for a discounted price. For more information call us directly at (512)203-5681

What shipping carriers do you use?

We use all major carriers, and local courier partners.

What if l can't find what l'm looking for on your website?

You can utilize the live chat feature on our homepage or send an e-mail to service@cool-ski.com.

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